Q & A
When will pre-orders be shipped?
We will fulfil and ship all pre-orders between 5 and 25 November 2026.
Delivery time after shipping:
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EU, UK & USA: 2–5 business days via DHL Express
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Other regions: 10–14 business days via Slovak Post
All pre-orders will arrive in time for Christmas.
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What does Lifetime Guarantee cover?
Our Lifetime Guarantee covers THÉSAURÍ stainless steel jewellery against tarnish, fading, or accidental breakage.
To claim a free replacement, email a photo and order number to jewellery@thesauri.eu.
Can I return/exchange jewellery?
We offer a 30-DAY RETURN.
Your THÉSAURÍ piece should be one you love wearing. If the size isn’t right or you simply change your mind, you can return it within 30 days for any reason.
Simply email us at jewellery@thesauri.eu, and we’ll guide you through the next steps.
Can I cancel my order?
Yes, we understand that changes sometimes happen at the last moment.
To request a cancellation, please email us at jewellery@thesauri.eu. We’ll get back to you promptly and guide you through the next steps.
If your order has already been shipped when you contact us, you can still return it. However, please note that you will be responsible for the cost of the return shipping.
Do you offer free shipping?
Yes, we offer FREE SHIPPING on all orders.
Delivery times:
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EU, UK, & USA: 2–5 business days via DHL Express (fully tracked)
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Other Regions: 10–14 business days via Slovak Post (limited tracking)
Please note: during periods of high demand, preparation of your order may require an additional 2-3 days.
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Will I pay duties & taxes?
No customs or duties on EU orders.
For other regions, your order may be subject to import duties and taxes. As customs regulations vary, please contact your local customs office for further information.