RETURNS & REFUNDS
RETURN WITHIN 30 DAYS
We believe you should adore your Thésaurí jewellery.
If your purchase isn't a perfect fit, we offer a 30-day return policy, so your piece doesn't have to languish in your jewellery box.
How to initiate a return
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Email us at jewellery@thesauri.eu. Please include your order or receipt number in your email.
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Allow us 2 business days to process your request. We'll send you shipping instructions via email.
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Pack your jewellery up in the original box and ship it back.
30-day return requirements
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Must be in original, unworn condition
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Include your order or receipt number
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Return within 30 days of delivery
Refund
Once we receive your return, we will issue you a refund to your original payment method within 14 business days.
RETURN WITHIN WARRANTY PERIOD
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Lifetime Guarantee covers Thésaurí stainless steel jewellery
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2-year warranty for silver jewellery (pre-2026 collections) covers all manufacturing defects
How to initiate a return
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To claim a free replacement or refund, email a photo and order or receipt number to jewellery@thesauri.eu.
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Allow us 2 business days to process your request. We'll send you return instructions via email.
Replacement/refund
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If we have the same piece in stock, we will send you a free replacement. If we don’t have the same jewellery in stock, we will issue you a refund or a store credit.
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After the first free replacement, any further issues qualify for a refund or a store credit.
What is not covered
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Lost, stolen, intentionally damaged, or third-party damaged items.
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Damage from harsh chemicals or rough handling.
For detailed information, please refer to our Shipping & Returns policy.
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